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Help and Support

Common questions and answers can be found in the following sections of this page:

Before you book:

How do I make a booking?
What are my payment options?
Do you charge handling fee on credit cards?
What will I be charged if I have to cancel my booking?
Are transfers included with my holiday?
How do I make a meal request?
How can I book a room for early arrival or late departure?
How soon will I receive confirmation of my booking?
When will I receive my tickets?
I am travelling on my honeymoon, what name should I travel in?
How can I make special requests? (e.g.: room view, floor preference, birthdays, etc)
I am a disabled or less mobile traveller, what information should I provide, to make sure that all of my needs are met?
Do you accept bookings from outside UK?
I did not find the answer to my question here, how can I contact you?

Booking

How soon will I receive confirmation of my booking?
When will I receive my tickets?
What is an E-Ticket?
What are Tickets on Departure?
I need to change my booking, how should I proceed?
I need to cancel my booking, how should I proceed?
My name has been spelt incorrectly on my invoice, what do I do?
May I transfer my booking to another holidaymaker?
Can I add extras to my booking?
How can I book a seat with extra legroom?
I did not find the answer to my question here, how can I contact you?
Do you offer preferential rates for group bookings?

Before you go

Are transfers included with my holiday?
What luggage allowance do I have on my flight?
What currency do I need?...
API - Advanced Passenger Information

While away

I lost my ticket, what do I do?
Who do I contact in case of emergency?
I did not find the answer to my question here, how can I contact you?

On return

I have a complaint, how do I complain?
Can I claim compensation on delayed flight?
I have left something at the hotel/on the flight/on the transfer, what do I do?
I did not find the answer to my question here, how can I contact you?
Can I share my experience with other D & S customers?

Before you book:

How do I make a booking? back to top

Searching for Cruise:

Searching for Flights only:

What are my payment options? back to top

Dawson & Sanderson Ltd
124 Northumberland St
Newcastle upon Tyne
NE1 7DG

Do you charge handling fee on credit cards? back to top

What will I be charged if I have to cancel my booking? back to top

Are transfers included with my holiday? back to top

How do I make a meal request? back to top

How can I book a room for early arrival or late departure? back to top

How soon will I receive confirmation of my booking? back to top

When will I receive my tickets? back to top

I am travelling on my honeymoon, what name should I travel in? back to top

How can I make special requests? (e.g.: room view, floor preference, birthdays, etc) back to top

I am a disabled or less mobile traveller, what information should I provide, to make sure that all of my needs are met? back to top

Do you accept bookings from outside UK? back to top

I did not find the answer to my question here, how can I contact you? back to top

Booking:

How soon will I receive confirmation of my booking? back to top

When will I receive my tickets? back to top

What is an E-Ticket? back to top

What are Tickets on Departure? back to top

I need to change my booking, how should I proceed? back to top

I need to cancel my booking, how should I proceed? back to top

My name has been spelt incorrectly on my invoice, what do I do? back to top

May I transfer my booking to another holidaymaker? back to top

Can I add extras to my booking? back to top

How can I book a seat with extra legroom? back to top

I did not find the answer to my question here, how can I contact you? back to top

Do you offer preferential rates for group bookings? back to top

Before you go:

Are transfers included with my holiday? back to top

What luggage allowance do I have on my flight? back to top

API - Advanced Passenger Information back to top

What is API?

API stands for Advanced Passenger Information. Under a Directive from the European Union, airlines are now obligated to collect various details about each passenger and then pass it to the relevant Customs and Immigration Authorities.

What information is required?

The following passport information is required for all passengers, including infants and children.

Passengers traveling to or transiting the USA, are also required to provide information about:

When API is required?

We strongly suggest that you provide us with API as soon as possible and not later than 1 week prior to departure, as we need to forward this information to the airlines.

We will endeavor to contact every passenger who has not provided necessary details within 14 days from a booking date; however it is sole passenger's responsibility to advise us of all API details.

NOTE: All information for all passengers on each booking has to be forwarded to the airline prior to your departure.

How to provide API?

You can send us the required information either via:

What happens if I don't provide API details prior to my travel?

Customers that do not provide API could be denied boarding at the airport.

What happens to API details once they are provided?

The provided information is entered directly into the airline reservation system and is not kept on file by us, and cannot be accessed once the flight has departed.


I did not find the answer to my question here, how can I contact you?

While away:

I lost my ticket, what do I do? back to top

Who do I contact in case of emergency? back to top

I did not find the answer to my question here, how can I contact you? back to top

On return:

I have a complaint, how do I complain? back to top

Dawson & Sanderson Ltd
Department: Customer Reservations
124 Northumberland St
Newcastle upon Tyne
NE1 7DG

or by email: cruisebookings@travelco.co.uk

Can I claim compensation on delayed flight? back to top

I have left something at the hotel/on the flight/on the transfer, what do I do? back to top

I did not find the answer to my question here, how can I contact you? back to top

Can I share my experience with other CruiseHarbour customers? back to top

 

 

Your Financial Protection

All flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate. Our ATOL number is ATOL 1092. ATOL protection does not apply to any cruise holiday that does not include air travel. Please ask us to confirm what protections may apply to your booking.

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.

Safe Cruising with www.CruiseHarbour.co.uk ABTA 24664 ABTA V2077 ATOL 1092